Our current order production time is 10-21 days as each piece is made-to-order. Orders will be shipped by USPS Standard or UPS Ground at our discretion. U.S. Orders time in transit will vary depending on your geographic location and generally takes 3-7 days in transport.
If you have a "RUSH" need for your order we will do our best to accommodate you but cannot guarantee we can ship any faster. If you require a rush be sure to indicate that in the notes area when placing your order or email us directly to Contact@SucculentMetals.com
You must provide a verifiable and deliverable address for shipping. We do not ship to PO Boxes. We are not responsible for mis-entered, incorrect, or undeliverable addresses.
If your item is lost in transit we will file a claim with the shipping company and send a new order to you after a reasonable amount of time has passed to ensure items are not arriving late. Shipping times provided are estimates. Succulent Metals has no control over delays, shipping times, or the shipping companies.
If your order is marked as "DELIVERED" by the shipping company and you did not receive your package you will need to file a claim with the shipping company or your local law enforcement agency. Succulent Metals is not responsible for orders that may have been lost or stolen once they have arrived at your address and been marked "DELIVERED". Under these circumstances no refund or replacement will be given, so be sure you use a safe delivery location for your order.
Due to the custom and handmade nature of our products we do not readily offer product returns. However, if you are truly not happy with your purchase you may contact us directly at Contact@SucculentMetals.com and we will consider your request.
Refunds or replacements will be given only for items you did not order or were damaged or defective. If you have received a damaged or defective item, please contact us immediately to coordinate a return and refund. Returned items, whether you ordered them or not, must be returned in new condition with all tags & packaging in order to receive a refund.
Please take care when placing an order. Order cancellations will incur a 15% re-stock and cancellation fee. And, cancellations will only be allowed up to 72 hours from the time the order is placed.
Your privacy and protection is important to us. Succulent Metals only uses the information we collect from you for order processing. We will not sell, give, or trade your personal information to any outside entity unless required by law or a legal order. We use a secure, encrypted SSL server for all transactions. We do not use "Cookies" to collect or store your personal information. By using our website, you consent to allow Succulent Metals to collect and use your information with the constraints outlined above. If you sign-up for our email notifications, you consent to receive promotions and specials on a regular basis. You may opt out of the email notifications at any time.
All information, trademarks, and designs contained in the Succulent Metals website, social media platforms, emails, literature, clothing, accessories, stickers, etc. is copyright protected and owned exclusively by Neanie & Creeper Co. and its affiliates. No unauthorized use is permitted, allowed, or implied. Violations will be pursued under the governing laws of the State of California.